Manager (11/2023 - Present): Workgen Solutions, Noida
Work Experience :
Senior Project Lead (10/2022 - 10/2023): Workgen Solutions, Noida
• Supervision of the team who are monitoring various shift activities for the following clients - Dynata, EG America & Sulit
• Eventus United Healthcare - Shift Monitoring
• TopGolf - Form re-routing
• PepsiCo Beverages & Food - QA/QC Review
• Shift Monitoring - CircleK Front and Rite Aid & Total Wine
Project Lead (09/2021 - 09/2022): Workgen Solutions, Noida
• Dynata & Sulit - Meeting the requirement of dialling hours put up by the client
• Chick-fil-A(fast food chain) & CircleK(Convenience Store Chain) - QA/QC of work done at the stores
• Handling the team by assigning them work and also communicating and resolving their queries
• Dynata Shift Monitoring
• TopGolf - Form re-routing
• Wilen's Law
Operations Executive (10/2018 - 09/2021): Workgen Solutions, Noida
• Managing Mystery Shopping campaigns internationally of Google products, which involves coordinating with international partners and assigning the audits
• Chick-fil-A(fast food chain) - QA/QC of work done at the stores
• Resolved queries and communicated with the partners through Zendesk(Dynata project) & Shiftsmart InApp Communication tool
Operations Executive (03/2018 - 06/2018): TestPrepKart, Noida
• Digital Marketing of EdxKart
Internship: (05/2017 - 06/2017)
- HealthSkool Clinic(Noida) - Introducing customers with the ongoing schemes of HealthSkool
- OutCancer NGO(Noida)
- Teaching kids of rural area
- Volunteer at cancer screening camps
- Active participation in Tobacco free GenNext Project
- Kara Wipes, Future Consumer Group(Noida)
- Creating brand awareness by directly approaching the customers at various hypermarkets
- Collecting customer feedback on the product
Education:
| Course | University | Year | Result |
|---|---|---|---|
| High School (10th) | Bal Bharati Public School(Noida) | 2010 | 66% |
| Senior Secondary (12th) | Indus Valley Public School(Noida) | 2013 | 55% |
| BBA | CCS University | 2013-2016 | 56% |
| PGDM(Dual Spec) | ITS Mohan Nagar | 2016-2018 | 60% |